Who we are
CanvasThread is an online custom apparel store based in the United States, offering high-quality, print-on-demand T-shirts and accessories. For privacy-specific concerns, you may contact us at info@canvasthread.com.
What Personal Data We Collect and Why
We collect personal data from users and site visitors to process orders, respond to inquiries, and improve the user experience.
Data we collect:
- Contact Information: Name, email, phone number, and address (for order fulfillment)
- Order Information: Product selections, payment method (we do not store full credit card details)
- Uploaded Media: Files/images submitted via forms (e.g., artwork or issue photos)
- Technical Data: IP address, browser type, device information
- Cookies: Used to store session information, analytics, and preferences
- Form Data: Information you enter on our contact forms
Why we collect it:
- To process and fulfill your orders
- To communicate with you about inquiries or returns
- To provide customer service
- To detect fraud, spam, or abuse
- To improve website functionality and user experience
Contact Forms
If you submit a message through our contact form, we store your message and the information you provide (name, email, message, file uploads). This data is retained for up to 12 months for customer service purposes. It is not used for marketing unless you opt in.
Cookies
We use cookies to:
- Keep your session active while you browse the store
- Remember your cart and preferences
- Analyze visitor behavior via Google Analytics (anonymously)
You can manage cookies through your browser settings. Blocking some types of cookies may impact your experience.
Analytics
We use Google Analytics to understand how users interact with our site. This helps us improve our store and services. IP addresses are anonymized. You can opt out of Google Analytics via Google’s browser add-on.
Embedded Content from Other Sites
Pages may include embedded content like YouTube videos or Instagram posts. These behave like visits to those sites and may collect data, use cookies, and track your interaction.
Who We Share Your Data With
We only share your data with third parties necessary for operating our business:
- Payment Processors (e.g., Stripe, PayPal) – to process payments
- Shipping Partners (e.g., USPS, FedEx) – to deliver your orders
- Form Tools & SMTP Providers – to deliver messages to our inbox
- Analytics Providers – to improve our services
- Security Tools – to protect our site from abuse or spam
We do not sell or rent your personal data.
How Long We Retain Your Data
- Contact form entries: 12 months
- Order records (e.g., invoices): Up to 7 years (for legal and accounting purposes)
- Uploaded files (e.g., returns): 30–90 days, unless retained longer for ongoing support
- Analytics data: 14 months (anonymous)
What Rights You Have Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you
- Request that we erase your data (unless required for legal or transactional purposes)
- Withdraw consent at any time (where applicable)
Email info@canvasthread.com to submit a request.
Where Your Data Is Sent
We use cloud-based services and tools (including hosting providers) located in the United States and other countries. For visitors from the EU or UK, your data may be transferred internationally under data protection agreements that meet GDPR requirements (e.g., SCCs or equivalent safeguards).
How We Protect Your Data
We use:
- SSL encryption on all data transmissions
- Secure hosting environments
- Access controls for internal staff
- Spam and bot detection (e.g., Google reCAPTCHA)
Data Breach Procedures
In case of a breach, we will:
- Notify affected users promptly
- Inform appropriate authorities if required by law
- Take necessary steps to prevent recurrence
Automated Decision-Making & Profiling
We do not use automated decision-making or profiling based on your personal data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date.
Contact Us
For questions or privacy-related concerns:
📧 info@canvasthread.com